Help Centre
Support
Everything you need to get started, manage your account, and trade with confidence.
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Live Chat
Chat with a support agent in real time. Available Monday to Friday, 8am – 6pm (GMT+4).
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Phone
Speak directly with our client services team during business hours.
Common Questions
Frequently Asked Questions
Complete our online application form, submit your identity verification documents (passport or national ID and proof of address), and make your first deposit. Most accounts are approved within one business day.
The minimum deposit is $100 for a Standard account and $500 for an ECN account. There is no minimum deposit required to open a free demo account.
You can deposit via bank transfer, credit or debit card, and a range of e-wallets. Log in to the client portal, navigate to Deposit, and follow the instructions for your preferred payment method. Deposits are typically credited instantly or within one business day.
Submit a withdrawal request through the client portal. Withdrawals are processed to the same payment method used for your deposit. Processing times vary: e-wallets are typically same day; bank transfers take 2–5 business days.
You will need to provide a valid government-issued photo ID (passport, national ID card, or driving licence) and a recent proof of address (utility bill or bank statement dated within 3 months). Documents must be clear and unedited.
Visit the Platforms page on this website and click the download link for your device (Windows, Mac, iOS, or Android). Once installed, log in using the account credentials provided in your welcome email.
Cynvest offers leverage up to 1:1000 on major forex pairs for Standard accounts and up to 1:500 on ECN accounts. Leverage varies by asset class — lower leverage applies to commodities, share CFDs, and crypto.
Cynvest Ltd is authorised and regulated by the Mauritius Financial Services Commission (FSC) under licence number GB24202844. All client funds are held in segregated accounts, separate from Cynvest's operational funds, with reputable financial institutions.
A demo account is available to all clients — no deposit required. You can open one directly from the Trading page or by contacting our support team. Demo accounts are loaded with $10,000 in virtual funds and provide full access to MT5.
When you hold a CFD position open overnight, a financing charge (swap) is applied. The rate depends on the instrument and whether you are long or short. You can view swap rates for any instrument in MT5 by right-clicking the pair in Market Watch and selecting Specification.
For IB, affiliate, and PAMM/MAM enquiries, please visit our Partnerships page or email partners@cynvest.com. A member of our partnerships team will respond within one business day.
Get in Touch
Send us a message
Fill in the form below and we will get back to you within one business day.
Registered Office
1st Floor River Court
6 St Denis Street
Port Louis 11328
Mauritius
Regulation
Cynvest Ltd is authorised and regulated by the Financial Services Commission (FSC), Mauritius.
Licence No. GB24202844
Business Hours
Monday – Friday
8:00am – 6:00pm (GMT+4)
Markets are open 24/5.
Email support is monitored outside business hours.